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Emergency and After-Hours

When the Power goes out:

  1. Please check your fuses and breakers to see if the outage is caused by a condition with your house wiring.

  2. Contact your neighbors to see if the outage is limited or widespread.

  3. Phone the on-call employee listed monthly in your Texas Coop Power Magazine.

  4. Or call the J-A-C Electric Cooperative office in Bluegrove for a recorded message that will provide information for contacting alternate on-call employees. The office telephone number is (940) 895-3311.

  5. Please be ready to give the name, telephone number and location of the outage.

  6. Leave one (1) switch on so you will know when electricity is restored.

  7. Stay away from power lines. If a line is low or on the ground, please call J-A-C to report the problem.

  8. It is a good idea to have some emergency supplies on hand (ie., candles, matches, flashlights)

Partial Power:

Partial loss of power in certain areas can mean a tripped breaker or fuse. This is an indication of an overloaded circuit or other electrical problem. When the cause is found, you should reset the breaker or replace the fuse. If necessary, you may need an electrician to locate your problem (J-A-C is not responsible for any problems on the member's side of the meter)

 

After Hours Emergency Contact

Call Us For Information During Office Hours

(940) 895-3311

 

February 24-March 2

Ryan Heaton (940) 636-9278

Colby Burdine (940) 631-2649

 

March 3-9

Stuart Berend (940) 782-1553

Kobie Koetter (940) 782-1559

 

March 10-16

Seth Moore (940) 781-1102

David Steinberger (940) 782-1551

 

March 17-23

Austin Meurer (940) 636-9324

Bandy Mataska (940) 636-0288

 

March 24-30

Ryan Heaton (940) 636-9278

Colby Burdine (940) 631-2649

 

Line Superintendent - Kennith Magee

(940) 782-1554

 

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Please note that we are still located in Bluegrove, 
however, our mailing address has changed. 
All correspondence should be addressed to:

1784 FM 172
Henrietta, TX 76365-7108

Office Hours: 8:00AM - 5:00PM

Telephone: (940) 895-3311

Fax: (940) 895-3321

©2023 J-A-C Electric Cooperative. All Rights Reserved

  • Home
  • Our History
    • About Touchstone Energy
  • Service Policies
  • Value Added Services
    • Together We Save
    • Safety Quiz
    • Newspapers
  • Emergency and After-Hours
  • Directors & Employees